TK111 FAQ — All Your Questions Answered Here

No. Under tk111's policy, each mobile number, email address, and ID can only be linked to one account. If multiple accounts are detected, all of them will be suspended and any balance may be forfeited.

You don't need an NID to register. However, to make large withdrawals, you'll need to submit your NID or passport as part of the KYC verification process. It's a good idea to have it ready in advance.

You can update certain details like your password and contact information yourself. To change your name or date of birth, please contact support and submit the required documents.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address to receive an OTP. Use that OTP to set a new password. The whole process takes under 2 minutes. If you run into any issues, On the login page Go.

Yes. You can request account closure at any time by contacting support. Please withdraw any remaining balance beforehand. Self-exclusion is also available as part of our responsible gaming options.

You must be at least 18 years old to register at tk111. Any account found to belong to a minor will be closed immediately.

Yes, a single tk111 account works seamlessly across both the mobile app and website. Your balance, betting history, and bonuses stay in sync everywhere.

tk111 accepts bKash, Nagad, Rocket, and DBBL Net Banking. All methods support instant deposits. For more information, Payment Page View.

The minimum deposit at tk111 is just ৳500, easily made via bKash or Nagad. The minimum withdrawal amount is also ৳500.

Withdrawals via bKash and Nagad are typically processed within 5–15 minutes. Bank transfers may take up to 24 hours. If there's an unexpected delay, please reach out to our support team.

tk111 does not charge any withdrawal fees. However, bKash or Nagad may apply their own transfer charges, as determined by the respective payment provider.

Deposits are usually instant. If yours hasn't arrived within 5 minutes, contact live chat with your payment transaction ID and we'll resolve it within 15 minutes.

The daily maximum withdrawal limit depends on your account's verification level. Accounts with completed KYC enjoy significantly higher limits. For more details, Payment Page View.

Bonuses can be withdrawn once the wagering requirement is met. tk111's wagering requirement is just 3x — the lowest in the market. Once fulfilled, your bonus is immediately available for withdrawal.

If a withdrawal is sent to the wrong number, contact us via live chat immediately. It may still be possible to cancel if the transaction hasn't been completed. Always double-check the number before submitting a withdrawal.

tk111 charges no fees on deposits. The full amount you send will be credited to your account. Any charges imposed by the payment gateway itself may apply separately.

Get a 100% Welcome Bonus on your first deposit at tk111. The bonus applies to deposits between ৳500 and ৳50,000 and is credited to your account automatically — no promo code required.

Wagering requirement means you must bet the bonus amount a set number of times before withdrawing. tk111's requirement is just 3x — the lowest around. Receive ৳1,000 in bonus? Simply wager ৳3,000 on any game to meet the condition.

Log in to tk111 every day for a chance to earn a daily loyalty bonus. The amount depends on your account tier and activity level. To see the latest offers, Promotions page View.

Get back a fixed percentage of your net losses every week as cashback — up to 10%. It's credited to your account automatically every Monday morning.

Refer a friend and both of you will receive a bonus upon successful registration. The referral bonus amount varies by promotion. To view the current offer, Promotions page View.

Yes, most bonuses have an expiry date. Wagering requirements typically need to be met within 30 days of the bonus being credited. Check the specific promotion's terms and conditions for exact details.

Generally, only one bonus can be active at a time. You'll need to meet the current bonus's wagering requirements before activating the next one. Contact support for more details.

tk111 offers over 1,000 games — including slots, Live Casino, poker, roulette, blackjack, and much more. New games are added regularly. To browse all games, Games Page Visit here.

Yes. All games on tk111 are mobile-friendly. You'll get the full gaming experience on both Android and iOS apps, and the mobile browser works great too.

Yes. tk111's Live Casino lets you play with real dealers in real time. Experience the thrill of a casino from the comfort of home via live streaming.

All games on tk111 use RNG (Random Number Generator) technology, independently verified by a third party. Every game is completely fair — no bias, no manipulation.

Many games offer a demo or free-play mode where you can play without real money. Any winnings in this mode are not real — it's for practice only.

If you get disconnected, the game will resume exactly where it left off. Any active bet will be settled automatically by the system — you won't lose any funds.

Minimum bet amounts vary by game. Most slots start from ৳10, while Live Casino tables start from ৳50. The limits for each game are listed on its individual page.

Bet on 500+ markets across cricket, football, tennis, badminton, hockey, basketball, and more. Cricket betting is the most popular choice among Bangladeshi players. Explore on the Sports Betting page।

Live betting means placing bets in real time while a match is in progress. Odds change every moment, so reading the game and betting at the right time can significantly increase your chances of winning.

If a match is cancelled or abandoned, the full stake is refunded — whether it's due to weather or any other reason. Your money is always safe.

Once a bet is confirmed, it generally cannot be changed. However, some bets offer a "Cash Out" option, which lets you settle the bet before the match ends and secure a partial win.

Yes. tk111 supports parlay and accumulator bets — combine multiple matches into one bet and your odds multiply, meaning a win pays out significantly more.

Minimum bets on Sports Betting start from ৳50. Maximum bet limits vary depending on the market and match.

Information on all upcoming sports events Sports Events page Match schedules, team information, and live odds are updated there regularly.

Yes. tk111 is fully licensed and secured with SSL-256 encryption. Your personal information and financial transactions are completely safe. We never share your data with third parties.

KYC (Know Your Customer) is an identity verification process. You'll need to submit your NID or passport to enable large withdrawals and prevent fraud. Once verified, you won't need to do it again.

Go to the "Security" section in your Account Settings to enable 2FA (two-factor authentication). You'll receive an OTP on your mobile each time you log in — keeping your account far more secure.

Contact us immediately via live chat or support email. We'll temporarily lock your account and launch an investigation. Make sure to change your password and enable 2FA right away.

No. tk111 never sells your personal information to third parties. Data is only shared with the relevant authorities when legally required. Details Privacy Policy View.

Yes. tk111 guarantees 99% uptime. In the rare event of scheduled maintenance, any brief downtime will be announced in advance.

Click the live chat icon at the bottom right of the site. You can also email us at support@tk111.run. Average live chat response time is just 2 minutes.

Yes. tk111's support team operates entirely in Bangla. Ask your question in Bangla and you'll get a reply in Bangla — no translation needed.

Yes. tk111 support is available 24 hours a day, 7 days a week. You can reach us on live chat at 3 AM — no exceptions.

Submit any complaint via live chat or at support@tk111.run. We aim to resolve all issues within 48 hours. Serious complaints are escalated to our senior team.

No. You don't need an account to start a live chat. However, account-related issues will require verification of your account details.

Responsible Gaming page Full details on self-exclusion, deposit limits, and addiction prevention are available. Type "RG Support" in live chat and a dedicated team will assist you.